At OrNsoft, we’re committed to staying at the forefront of AI technology and delivering world-class AI-powered software, bespoke business software, web and mobile app development, and IT consulting services. In line with our dedication to innovation, we recently integrated generative AI technology into our client project management and customer support tools.
Due to the confidential nature of our projects, we required a solution that ensured data privacy and security. As a result, we opted to host our own AI model powered by our evidence-based technology, instead of using services like ChatGPT from OpenAI. This groundbreaking approach enhances our internal processes, ensuring we deliver exceptional products and services to our clients.
In this blog post, we’ll discuss the specifics of this integration and how it revolutionizes our project management and customer support operations.
Section 1: Harnessing the Power of Generative AI for Project Management
Recognizing the importance of efficient project management for successful outcomes, we have integrated cutting-edge generative AI technology into our project management tools.
1.1: Streamlined Project Creation
Our AI reads project descriptions, edits, and clarifies information as needed. By accessing relevant data from contact details, associated projects, and client information, it ensures that project descriptions are accurate, concise, and easy to understand.
1.2: Intelligent Task Management
The AI manages employee workload based on production velocity and expertise, assigning tasks to team members with the right skills. This ensures a balanced workload distribution and efficient use of resources. Additionally, the AI can clarify task descriptions during editing and execution, if necessary, preventing misunderstandings and fostering better collaboration among our team members.
Section 2: Enhancing Customer Support with Generative AI
We understand that providing effective customer support is crucial to maintaining client satisfaction and building long-term relationships. To optimize this aspect of our services, we have carefully integrated generative AI technology into our customer support tools using our evidence based technology.
2.1: Smart Ticket Analysis
Our AI conducts an initial analysis of customer support tickets, taking into account the client’s project and tickets history as well as the nature of the issue. This helps prioritize tickets and ensures that they are addressed promptly and accurately.
2.2: Rapid Automated Responses
Utilizing OrNsoft’s “evidence-based” technology, the AI generates automated responses to customer inquiries when possible. By providing immediate assistance, this feature helps resolve issues faster and improves the overall customer experience.
2.3: Efficient Clarification Requests and Ticket Assignment
When required, the AI requests clarifications from clients to better understand their issues. It also assigns tickets to the appropriate resource based on the nature of the incident, ensuring that clients receive expert assistance tailored to their specific needs.
By integrating cutting-edge generative AI technology into our project management and customer support tools, and hosting our own AI model to ensure data privacy and security, we are revolutionizing the way we approach these critical operations. This innovative solution streamlines our processes, optimizes resource allocation, and enhances the overall customer experience. As we continue to navigate the complexities of the digital age, our commitment to staying at the tip of AI technology ensures that our clients remain at the forefront of their industries.
Discover more about our AI-powered solutions and how they can transform your business by visiting our website at www.ornsoft.com. Stay ahead of the competition and embrace the power of AI with OrNsoft’s cutting-edge solutions.