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Forward-deployed engineering

Bring us the problem, not the specification.

Our forward-deployed engineers work directly with your business and technical teams, learn how your operation actually runs, determine what has to be built, and move the system from pilot to production. You explain the objective once.

For AI companies that have signed an enterprise customer and now have to deliver in production.
For companies with an AI pilot that has to reach production.

Tell us about your pilot See the production definition
Verified review · Clutch · 2026
“For most of the project, OrNsoft worked as a forward-deployed engineering team.”

“With them, we only have to say things once. It is understood right away, with no need to repeat or re-explain.”

Alexandra Partouche, CFO Anatomy Fitness Read the review on Clutch
  • Approximately 65% of routine customer inquiries handled without staff involvement
  • Approximately 50 hours of manual administrative work saved per week across our teams
  • Commission and trainer payroll preparation reduced from several days to a few hours per cycle

It works in the pilot. Now it has to work in production.

Connected to the systems it depends on, through security review, measured against agreed criteria and adopted by the people who use it. We take ownership of getting there.

Five reasons pilots stall · What we take ownership of

  1. Integration

    The pilot ran on a limited environment. Production means live systems, data, identity and permissions.

    What we do

    Connect the AI to the systems it needs under the required identity and permissions.

    Working integrations in your repository

  2. Security review

    Go-live waits until data flows, hosting and access are documented.

    What we do

    Prepare and answer the security review under ISO 27001 certified practices.

    Security file and questionnaire answers

  3. No way to measure

    Nobody agreed what “good enough” means, so every error reopens the debate.

    What we do

    Build an evaluation set with the accountable business and technical owners and measure before and after go-live.

    Evaluation report against agreed criteria

  4. No approval path

    Nobody knows which outputs a person must approve.

    What we do

    Define what a person approves, then add approval gates and a full audit log.

    Approval matrix and audit trail

  5. No owner after the pilot

    The pilot team moves on and nobody runs it.

    What we do

    Stay accountable through deployment and adoption, then hand over.

    Runbook and documented handover
PILOTPRODUCTION PHASE 1FIRST TWO WEEKSDiagnoseRead the pilot, meet the owners,write the production definition. GATEProduction definition signed PHASE 2Build and integrateIn your codebase and targetdeployment environment. GATESecurity review passed PHASE 3Prove it in productionRuns alongside the current process,measured against the criteria. GATECriteria met, in writing PHASE 4Go live and hand overCut-over, monitoring, runbookand training. GATEYour team runs it WEEKLY WRITTEN PROGRESS AGAINST THESE GATES
What you sign in week two

One page that defines “done”.

Every engagement starts with a production definition: one page, signed by the accountable business and technical owners, that says what production means.

Template · Illustrative values

PRODUCTION DEFINITION

Claims review assistant · Organization: [Organization] · Business owner: [Name, role] · Technical owner: [Name, role]

1. Scope
Pre-checks each incoming claim and drafts a decision note for the handler. Out of scope: payment decisions.
2. Success criteria
  • Agreement with senior handlers on 90% or more of 500 labeled claims
  • No claim decided without a handler
  • Draft ready in under 60 seconds per claim
3. Evaluation set
500 historical claims, labeled by two senior handlers, frozen at signature
4. Security
  • Data stays in the organization’s own cloud tenant
  • Single sign-on with the organization’s identity
  • Every action logged
5. Approvals
A handler approves every decision. The system never writes to the claims system on its own.
6. Go-live
[Date] · Three weeks alongside the current process before cut-over
Business owner
Technical owner
OrNsoft engagement lead

If we cannot write this page with you, we tell you the pilot is not ready for production.

How engagements work

  • One engagement with a named senior lead, a defined objective and production responsibility.
  • A named senior lead from the first week, with engineers alongside, working in the relevant codebase and target production environment.
  • Remote by default, in your tools (Teams, Zoom, Slack, your repository); on site for kickoff, go-live or whenever the project requires it.
  • The project-specific code, integrations, evaluation assets and documentation we produce are yours.

Questions buyers ask

Will you understand our business?

You explain the objective once. Every engagement starts with a written plan and a named lead accountable for it.

What if the pilot should not go to production?

We say so at the end of the diagnosis, in writing, with the reasons.

Can you work under enterprise security requirements?

Yes. We work in the target environment, under its access controls, with actions logged and the security review documented.

Why OrNsoft?

We run AI in production in our own products, with the same evaluation, approval and audit practices the engagement brings. ISO 27001 and ISO 9001 certified.

Tell us about your pilot.

Tell us what it does today, where it needs to run, and what production means for the business. One call is enough to know whether we can take it there.

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